In the hosting industry, in order to automate various administration tasks and also to make it easier for the hosting customers to manage their daily tasks (like adding emails, managing databases etc.) a hosting control panel is needed. A control panel is a frontend, a "layer" above the operating system that is user friendly and makes things easier for both administrators and customers. If there were no control panels, then each customer should make support requests to the administrators to complete basic tasks (like creating an email, change the password of an ftp account etc.) - that would drive the work load of a hosting company to crazy levels and would increase the cost of hosting.
Parallels Helm Control Panel is a multiserver control panel for Microsoft Windows Server - it is scalable and supports clustering of services. This means that each service can be installed and run on separate servers. For example you may have 1 box running DNS1 and Mail service, another box running MSSQL and DNS2 and another box running the Web service (IIS). Such setup is highly available and offers better management for the servers and better uptime overall.
For a list of providers, please check our web hosting directory.
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